Complex challenges. Accountable outcomes.
See how specialized expertise, flexible delivery, and disciplined execution help organizations move critical engineering and technology work forward.
Healthcare CRM
A leading healthcare insurance company purchased an Enterprise Salesforce CRM platform in an effort to support multiple department units. Unfortunately, the platform was not fully integrated; member data was disparate or not shared across all units. Onramp access with new members was limited to two units. The data roadmap was not available and the system was not compliant with healthcare data/member standards. The headaches only increased as installation costs exceeded budget.
Approach
Our Team’s Subject Matter Expert (SME) was retained to lead the strategic efforts in extending the CRM/Salesforce Enterprise to include Marketing, Sales, and IT. We also provided additional digital expertise to assess and assist with developing the client’s overall enterprise roadmap and customer engagement strategy. This integration allowed for the consolidation of all solutions and data into one permissioned, concentric marketing platform. The purpose was to help solve the 360-degree member engagement and develop the critical 1:1 relationship with its members in real time.
Solution
Our SME led the enterprise-wide solution through collaboration across the various lines of business and the IT department, resulting in the integration of a single compliant enterprise member data center and master repository. Our SME also managed the vendors and implementation of the CRM, resulting in significant cost savings and real-time customer engagement.
Results
The client implemented an enterprise-wide digital platform that is a key focus for the company’s overall Customer Engagement, customer retention and 1:1 member engagement strategies for today and into the future. The client can now leverage all digital platforms and market to all members for their “next best message” based on predictive real time behaviors. Further, the strategic approach resulted in a multimillion dollar savings for the client.
A diversified energy company involved in the development and management of energy-related businesses and services nationwide has a need for broad technical and strategic cybersecurity advising in support of a government-mandated compliance initiative for a complex industrial control system specific to the area of the organization.
Approach
Our team was able to support the customer with experienced and credentialed cybersecurity expertise to enable the business pursuit of security and compliance. Our consultants analyzed the customer’s current cybersecurity capabilities and identified gaps in technology, policy and procedures. The specific regulatory requires were from Nuclear Energy Institute (NEI) 08-09 Revision 6, which were based upon NIST SP 800-53 with similar control requirements.
Solution
Our team was capable of supporting the design, architecture and implementation of the technology and policy solutions necessary to address the identified needs and also, were able to mentor and transfer activities to customer personnel when desired. Some areas that were addressed by NEI 08-09 Revision 6 are network security monitoring, perimeter protection, system and device protection and hardening, incident response and vulnerability assessment and remediation.
Results
Our team provided a consistent and trusted advisory presence to the customer in a constantly changing and evolving regulatory landscape. The ability to call upon Subject Matter Experts who are capable of providing compliance guidance and interpretation, as well as having the ability to design, architect and implement solutions that improve cybersecurity for the organization has been immensely beneficial to cybersecurity program management.
Sharepoint
In 2016, a major Fortune 1000 bank wanted to develop and provide their business units a cost effective and agile source to design and build SharePoint Applications as needed. Our firm was chosen to create an off-site Agile team to respond to the bank’s requests for SharePoint development.
Approach
Using Microsoft best practices, Amazon Web Services (AWS) Cloud and Agile methodology, our team responded immediately to the bank’s requests for the development of new SharePoint applications and continues doing so today. We use AWS to provide Cloud based Development and Test Environments that allow us to collaborate effectively with our banking customer. Using the Bank’s SDLC and Project Management Processes, our team is working effectively with the IT Department to provide as-needed support for application design, development and enhancement.
Solution
Our team continues to provides an easily accessible, agile and cost effective approach to provide SharePoint Application Design, Development, Testing and Deployment services. We have over 300 employees and our customers include major banking, utility, insurance and government organizations. We are a Microsoft Network Partner and an Amazon Web Services partner. We have Senior Level Architects, Developers and Administrators who lead our successful SharePoint practice.
Results
Our seamless approach has allowed the bank to reduce costs and ensure that when requests for SharePoint sites are received that the IT department can rapidly respond to those request without delaying other mission critical projects.